RumiPack is an online wholesale packaging supply store of unique handmade, vintage, and craft items. RumiPack has it’s returns and refunds policy, which may vary from other online marketplaces. However, there are some general guidelines and policies that RumiPack follows. Here is an overview of the returns and refunds policy on www.rumipack.co.uk:

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• Communication: If you have an issue with an item you purchased on www.rumipack.co.uk, it is recommended to contact us directly to discuss your concerns. You can do this by using www.rumipack.co.uk messaging system to initiate a conversation or write a mail to mail@rumipack.co.uk.

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• Returns and Exchanges: RumiPack has the option to accept returns or exchanges. The specific return or exchange policy is outlined in the item description. It's important to review this information before making a purchase. At times we may offer a full refund depending on the case scenario, while at other times we may offer store credit or exchanges only. Keep in mind that personalized or custom-made items are exempt from returns or exchanges.

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• Timeframe for Returns: We usually specify a timeframe within which returns or exchanges must be requested. This timeframe can vary, but it is typically within 7 days or 14 days from the date of delivery.

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• Condition of Returned Items: When returning an item, we would often require it to be in its original condition and packaging. This means the item should not be used, damaged, or altered in any way. It's important to follow the instructions regarding the return process to ensure a smooth return transaction.

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• Refund Process: Once we receive the returned item and verify its condition; we will initiate the refund according to the stated policy. Refunds are usually issued through the original payment method used for the purchase. However, sometimes we may issue refunds in the form of store credit.

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• Additional Considerations: It's worth noting that shipping costs for returns are the responsibility of the buyer, unless we specify otherwise. If an item arrives damaged or not as described, it's important to provide evidence such as photographs to support your claim when requesting a refund or return.

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Remember, the specific returns and refunds policy may vary from item to item on www.rumipack.co.uk. It's always recommended to review the policies before making a purchase to understand the specific guidelines and procedures. RumiPack intends to form a healthy business relation with its customers and will act in good faith to ensure our customers continue doing business with us for all their packaging requirements.